Terms and Conditions

BOOKING TERMS & CONDITIONS

Bookings may be made either in person at The Centre, by telephone or on-line via our website www.arthurconandoylecentre.com.  When booking on-line you will be asked to create an on-line account and to create a username and password for that account. These details should be kept secret by you as they can be used to access your account. The Centre is registered under The Data Protection Act 1998 and your details will be kept private and secure under the provisions of that Act.  We do not share contact details with any third party.

In all cases, The Centre will only accept bookings only in accordance with the Terms & Conditions specified below.
N.B. Students must make their own arrangements in respect of insuring for cancellation as we cannot be held responsible for cancellation fees of flights, accommodation or other travel expenses.

1. Deposits

a
A minimum deposit of £40 per person (which amount may be subject to change from time to time) is required to confirm each booking.

b
Deposits are not refundable/returnable.

2. Transfers of Deposits

a
These will only be allowed up to six weeks prior to the commencement of the course for which they have been paid and are subject to availability of places on the course to which a transfer is requested. Transfers cannot be carried forward for more than three months, unless extenuating circumstances apply.

b
An administration charge of £25 per person (which amount may be subject to change from time to time) will be payable at the time of transfer. Only one transfer will be permitted.

c
Transfers cannot be made in respect of any other courses run at the Centre by organisations other than the Centre itself.

3. Course Charges

a
COURSE FEES MUST BE PAID IN FULL AT LEAST 30 DAYS BEFORE THE COURSE START DATE (or upon booking, if within 30 days of commencement of a Course). If full payment has not been received at the expiration of 15 days from the commencement of this 30 day period (i.e. within 15 days of the Course start date), the booking will be deemed cancelled AND YOUR DEPOSIT WILL BE FORFEITED.   If you have not paid in accordance with this provision please check with The Centre before commencing your journey in order to verify whether or not a Course place(s) may still be available for you. It is your obligation to ensure that you comply with this requirement, not the duty of the Centre to issue reminders.

b
Overseas students may pay directly into The Palmerston Trust bank account QUOTING THEIR SURNAME and COURSE NAME, and separately advising us that payment has thus been made. However, this may incur additional bank charges, which will be payable by you to The Centre on arrival. The Bank Account details are:- Account No: 68755147 Sort Code:60-15-31 Account Name: The Palmerston Trust. Alternatively, you can make payment on-line via Pay-Pal.  If you require further information, please contact the Centre.

c
Payment may be made by cash, cheque, or (for payments of £25 or more) credit, debit or charge card (VISA, MASTERCARD, DELTA OR SWITCH). If paying by credit, debit or charge card, please quote the card type and number and its expiry date. A charge of £4 will be made in respect of each credit card transaction.
d
Where a deposit has been paid by credit, debit or charge card, the balance due will be debited to that same card 30 days before the Course commencement date without further reference to the cardholder, provided the card is still valid. Please note that the Centre does not accept Euros.
e
Course charges at the time of printing are incorporated in the publicity material and on the website. These charges (and any promotional offers) are subject to change and at the discretion of the Centre; bookings are accepted on the understanding that the Tariff will be that ruling at the time of booking.
f
The Centre is not VAT Registered, therefore there are no VAT charges.

4. Cancellation

a
In the event of cancellation (other than by the Centre) of any booking, the Centre will make the following cancellation charges:

Table of cancellation fees
Number of days before Course starts: Cancellation Charge:
More than 30 days Deposit only
21 to 30 days 50% of total price
11 to 20 days 75% of total price
10 days or less 100% of total price

b
The Centre reserves the right to refuse or cancel a booking without explanation and to refund any deposit or other payment made.
c
Courses with less than 10 students may be cancelled.

5. Dietary Arrangements

a
Where lunch is included, this refers to the provision of standard or vegetarian lunches only. Please check with the Centre if you have specific dietary requirements.

6. Smoking

Please note that all parts of the Centre are strictly ‘no smoking’ areas..

7. Disclaimers

a
The Centre accepts no responsibility or liability whatsoever for visitors’ money, clothing, documents, valuables or other items or belongings. Cars parked on the street are at the owner’s own risk and are subject to the Edinburgh City Council’s parking restrictions and metered charges.

b
Subject to errors and omissions, the Tutors and Courses listed are correct at the time of printing. However, these may be subject to change if necessary without notice, for which the Centre cannot be held responsible or liable.
c
The opinions expressed by individual Tutors, etc. at the Centre are not necessarily representative of Centre policy nor of views held by the Centre itself.

d
Certificates issued by outside bodies are not recognised by The Centre.

8. Other Terms, Conditions and Notices

a
The Centre operates a zero tolerance policy in respect of physical or verbal abuse towards students, staff, tutors and willful damage to the building.

b
No private sittings, circles, seances, demonstrations, groups, workshops, talks, lectures, healing, complementary therapies or similar activities are allowed to take place within the Centre or its precincts without the explicit consent of The Palmerston Trust on behalf of The Centre.
c
No cameras or other filming or video/audio recording equipment are to be used in the Centre or its precincts, without prior permission in writing from The Palmerston Trust. The content of all audio and visual recordings remains the copyright of The Centre and may not be used for public or commercial purposes. Any public use, whether or not for gain, will constitute a breach of the Copyright Laws.
d
No person is allowed to promote, advertise, offer or sell goods or services in The Centre or its precincts.
e
We regret that visitors’ pets cannot be permitted.
f
The Manager has the right to refuse admission to The Centre or any part of it, at any time, or to require any person to leave any part of The Centre or The Centre grounds, at any time, without having to give a reason why. Students exhibiting unacceptable behaviour will be asked to vacate The Centre premises by the Centre Manager and/or the Course Organiser.
Visitors to The Centre must report to reception at all times.
g
Allocation of the student to the group is the responsibility of the Course Organiser.

9. Customer Service Guarantee

Providing a high level of customer service satisfaction is the main ethos at The Sir Arthur Conan Doyle Centre and we endeavour to provide a quality service to all our clients. However, we do recognise that from time to time issues can arise which may leave you feeling dissatisfied with the level of service you have received. Under these circumstances, we ask that you put your complaint in writing and send it to the Sir Arthur Conan Doyle Centre, 25 Palmerston Place, Edinburgh, EH12 5AP. Rest assured that all complaints will be acknowledged and dealt with at our earliest opportunity. Please be assured that any concerns will be treated with due consideration and confidentiality as swiftly as possible.

10. Disabled Access

Due to the historic nature of the building, wheelchair/disabled and other facilities is limited. If you require particular disabled facilities please check with us before making the booking. We accept your reservation on the basis that you have informed us in writing about any disability you have, as well as other conditions such as allergies, epilepsy, asthma and diabetes, or any reason that could make it unwise for you to attend The Centre. It is essential that you provide full information on these aspects at the time of making your reservation.  Unfortunately, The Centre cannot provide a Carer Service.

11. Young Persons

a
Young Persons under 16 years of age are not permitted on any Course or (under 18 years of age on Courses involving trance or altered states of consciousness) unless the Course has been specifically designed or it is considered suitable for them.

b
Any young person under the age of 16 attending the Centre must be accompanied, looked after and controlled by a parent or guardian at all times. The Centre cannot accept any responsibility or liability for their safety and welfare.

12. Accreditation

The Centre does not provide any form of Accreditation in respect of students attending any of its general Courses.