This privacy policy is for this website, www.arthurconandoylecentre.com, and served by The Palmerston Trust and governs the privacy of its users who choose to use it.
The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.
This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.
Cookies are small text files stored by browsers which record information about your visit to a website. They can be used to personalise your web browsing experience. Read more about cookies here and what they do.
Cookies are used on this site as part of functionality of the WordPress CMS the site is built with.
This site also uses Google Analytics, which helps us get information on site visitors, browser used, which pages are most popular and so on. This information helps us to improve the website. Note that Google Analytics cookies are third-party cookies which are not set by us, but by Google. If you wish to opt out of Google Analytics when browsing our site, you can install the Google Analytics Opt-out Browser Add-on for your browser.
Cookies are set by Twitter when you view our latest tweet. To opt out of these, please visit this site for advice on Twitter tracking.
Find out how you can adjust your browser settings to manage cookies.
Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure safe and secure form and email submission processes. By using such a form on our website, you agree that you do so at your own risk.
This website and its owners use your personal data to:
We will usually only rely on consent as a basis for processing your data in relation to marketing communications. You have the right to withdraw consent at any time.
This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to.
The activities which will require us to process your data include:
This is by no means an entire list of your user rights in regard to receiving email marketing material. We may need to use your data for another purpose which was not the original purpose. We will only do so if we think it is comparable or ancillary to the original purpose. Your details are not passed on to any third parties.
This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.
Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website’s email newsletter program. A small fee will be payable. If you would like a copy of the information held on you please write to the business address at the bottom of this policy.
Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list].
This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.
In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system.
Although this website only looks to include quality, safe and relevant external links users should always adopt a policy of caution before clicking any external web links mentioned throughout this website.
The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and it’s owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.
Clicking on any such adverts will send you to the advertisers website through a referral program which may use cookies and will tracks the number of referrals sent from this website. This may include the use of cookies which may in turn be saved on your computers hard drive. Users should therefore note they click on sponsored external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Communication, engagement and actions taken through external social media platforms that this website and it’s owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
This website and it’s owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy URLs [web addresses] (this is an example: http://bit.ly/zyVUBo).
Users are advised to take caution and good judgement before clicking any shortened URLs published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine URLs are published, many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.
We have put in place physical and electronic security measures to prevent the accidental loss, destruction or unauthorised use of your personal data. For example, only certain employees, agents or contractors may access your data to enable us to process it for the relevant purpose.
Your data will only be retained for as long as necessary for the purposes for which it was required, including our legal, accounting and regulatory requirements. We are required to keep basic information for these purposes for a period of six years after you cease being a customer.
You have the right to:
We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device’s IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link.
You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.
Free Website Privacy Policy written by Jamie King Media – Website Design in Pembrokeshire © 2013 – v.2.0 April 2013|
Edited & customised by: The Palmerston Trust, 25 Palmerston Place, Edinburgh EH12 5AP.
At The Sir Arthur Conan Doyle Centre we want to make sure we provide you with the best service that we can to give you an enjoyable experience whilst at The Centre. After all, without your support we would not be able to continue the work that we do.
However, we know that there may be times when we can make mistakes. When this does happen we want to hear about it, deal with the situation as quickly as possible and put measures in place to stop it happening again.
We take complaints very seriously and treat them as an opportunity to develop and improve our systems. So if you have a complaint you’d like to raise please follow the simple procedure below.
You can choose one of the following ways to get in touch with us:
You can call us on 0131 625 0700. One of our friendly Reception Team will be ready and willing to help. Our phone lines are open Monday to Thursday from 10am to 9pm and Fridays 10am to 4pm. Outside of these hours you can always leave us a message and a contact number and someone will return your call as soon as they can.
You can email us at info@arthurconandoylecentre.com.
Or you can write to us at:The Sir Arthur Conan Doyle Centre
25 Palmerston Place
Edinburgh
EH12 5AP
We will need:
We aim to respond to complaints within 20 working days. If we can’t reply to you within this time, we will let you know and tell you when you can expect a reply.
If the problem is still unresolved, you can make a formal complaint to the Venue Manager.
You can call us on 0131 625 0700 and ask for the Venue Manager, who will be available for calls Monday – Friday 9am – 5pm. .
You can send an email to shereen@arthurconandoylecentre.com.
Or you can write to us at:The Sir Arthur Conan Doyle Centre
FAO: Shereen Elder, Centre Manager
25 Palmerston Place
Edinburgh
EH12 5AP
All formal complaints will be copied to the Board of Trustees.
When you’ve made your complaint, we will:
We really hope that our Reception Team or the Venue Manager are able to resolve your complaint in an honest, open and satisfactory way. However if after contacting them you are still unhappy then you can write, by post, directly to our Board of Trustees.
Please outline the details of the complaint, why you have not been satisfied with our response up to now and what you would like us to do to put things right.
The Sir Arthur Conan Doyle Centre
FAO: Board of Trustees
25 Palmerston Place
Edinburgh
EH12 5AP
We treat all comments and complaints as an opportunity to improve and will try to prevent them from happening again in the future.
All complaints received will be copied to members of the Board of Trustees to ensure we are offering a fair and trustworthy service.
Thank you for helping us to provide a better service.
